Delivery

We endeavour to despatch orders the same working day.

Orders are sent via Royal Mail and will require a signature upon delivery. If no one is home a card will be left with a contact to rearrange delivery. It may be more convenient to use a work address for delivery.

Delivery charges are as follows

UK £5.00 usually next working day delivery but always within 2 working days

Europe £5.00 delivery within 3 working days

Rest of the world £10.00 delivery within 5 working days

Orders outside the EU may be liable to import duty which is the responsibility of the purchaser.

Returns Policy

We hope you are happy with your purchase but if you do wish to return the goods for any reason, please do so within 14 days enclosing the returns card sent with the order.

We can only accept items that are returned unused with original tags attached and have not been worn or altered.

Returns from the USA must have a customs declaration attached stating returning goods originating from the EEC and the box OTHER ticked.

Returning the goods

Items should be sent to

Nola

31 Bedford Street

Norwich

NR2 1AG

We recommend that you return items via registered mail. Please ensure you have sufficient insurance cover especially when returning valuable products. We cannot accept liability for goods lost or damaged in transport. Please note that return postage will not be refunded. Should you be sent a faulty item, we will of course reimburse you fully.